FAQ
Hand Kreation, Inc., design, manufacture and import creatively garden and home decors that sell exclusively to retailer.  If you are a retailer or existing customers and want a copy of our current catalog please contact us at  (800) 451-9399,  fax us at (626) 336-4981 or e-mail us sales@handkreation.com.   

 

Terms & Conditions

Ordering:

 Minimum order and reorder is $100.00.  A $10.00 service charge for all order under the Minimum.  Order under $100.00 must be prepaid or charged to a credit card.  First order are on C.O.D., prepaid or credit card basis only (Visa & Master Card are preferred). 
Term: Net 15 days and 30 days are available with a complete credit application on a bank release form.  A $20.00 or 2% per month (24% APR) will be imposed on all delinquent accounts.  All delinquent accounts orders will not be shipped until all open invoices.
Claims: All claims for damages, shortages or other errors must be reported within 7 days after receiving the merchandise (s). The carriers are responsible for merchandise (s) damage in shipping.  Please retain all shipping materials for inspection.
Shipping: All pricing is F.O.B. City of Industry, CA.  Order are shipped via UPS Ground Service unless otherwise notified.  A $5.00 handle fee will be added for orders shipped via United States Postal Services.  Merchandise returned or refused will be subject to a 15% restocking fee and shipping charges.
Back Order: Back order under $50.00 will be cancelled automatically.  All other orders will be held open for 90 days.  Customer will be advised of cancellation after 90 days.
   
A $20.00 service charge will be imposed on all return checks.